At a time when policymakers and researchers have been inquiring into the nature, purpose, and effectiveness of civic innovation, I led a UCLA Luskin-supported project to map the landscape of local government innovation initiatives in Southern California, in order to learn how local governments are working to be more effective, efficient, responsive, and creative. In collaboration with the Goldhirsh Foundation, we convened local municipal innovation officials to discuss how they measure the impact of their work and communicate with their stakeholders.
As Chair of the Los Angeles County Productivity Investment Board, I designed and shepherded a $100,000 funding challenge based on the Quality and Productivity Commission’s 2015 report, Digital by Default: Leveraging Software as a Service for Accessibility and Impact. The winning project, submitted by the Registrar-Recorder/County Clerk with the Internal Services Department, launched a new live webchat customer service system, accessible from any page on the RR/CC website, which other departments soon sought to replicate.
Description Connected to Give was a collaborative project of a consortium of independent foundations, family foundations, community foundations, and Jewish federations working in partnership with Jumpstart to map the landscape of charitable giving by Americans of different faith traditions. I managed the steering committee of more than a dozen funders and chaired the research team for the project, which produced six reports (five of which I co-authored).